This was thoroughly unfair to me- I paid for a seat and received one/two seat, I paid added for “more space” and got no room. This was a very not comfortable expertise for me.
My flight was pretty pleasurable. I'd an death in my family and return property on Thursday morning. So with which i termed client service and ask if I could get an flight again two times early. I was told that it might Expense me 600 more than my initial return ticket.
I not long ago flew again from Raleigh Durham to LA airport. It absolutely was five hrs. Of distress for me to put up which has a crying twenty thirty day period outdated about the flight.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a direct flight which must have been 6.5 hrs. We boarded about 30 min late, only to listen to from your captain that we were even now awaiting fuel and continue to didn't have affirmation concerning when, but that it might take not less than twenty min to refuel. Eventually soon after 1 hour about the aircraft, we had refueled, only to hear that an armrest was broken and we were being expecting a restore. We had been within the program for 1.5 hrs, before acquire-off. WHY, would you board passengers on that prolonged of a flight Just before refueling, especially not owning an ETA with the gas?
I have usually been a faithful customer to AA and don't believe any of your prospects really should be dealt with With this manner!
Hello my title is larneta and i flew with American Airways for The very first time to try and do a suprise bridal shower for my ally,but when I landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad Almost everything with the suprise bridal shower in Those people bags.I couldnt determine why they where by in Wisconsin and I didnt treatment I just wished them to become where I had been at once.So I needed to terminate every thing. All her family and his family and friends.I used to be virtually crying during the airport she didnt even know I used to be there I came early only for the suprise.
The thing is a closely associated example of this with American Airlines. I not too long ago took a visit they usually never ever acquired me to my desired destination.
I am emailing this comment to you personally in order that AA may far better be able to motivate staff to generally be additional courteous when matters go Improper.Shopper service may make such a variance for the people using your service.
The girl who was assisting me with a wheel chair experienced no familiarity with the DWF airport by itself. When she could not take me on the boarding gate she remaining me on how.
The More about the author whole crew employees was great , but this guy went further than the jobs anticipations and has to be praised and recognized. I’m also content we receive a snack once more.
I'm really unhappy using your buyer service!!! I think it absolutely was less expensive for you personally to do this to me than to operate the flight that I was at first on, since the flight wasn't total.
I worked at Boeing for Plenty of a long time, until I ultimately arrived to my senses to The point that the CEO Jim McNerney isn't going to really issue himself with the ‘real do the job’ becoming performed. Alternatively, he cuts it down so far with layoffs, that he truly shoots himself in the foot. You would Consider This is able to damage. Having said that, he leaves just a corporation before the penny drops. He did the exact same issue with 3M before he took The task since the Boeing CEO.
This practice isn't 1 American Airlines need to keep on to observe as is dehumanizing and down correct inconsiderate of spending customers. This practical experience has entirely still left a nasty style in my mouth and it took faraway from the great getaway I a short while ago experienced .
I wished to take a minute to call out the wonderful client service Connie Sanders in your Dallas Business office gave my spouse and I in an incredibly stressful predicament. Connie went over and over and above to guarantee we had been cared for and her volume of consideration to fixing our issues stuffed day was amazing, she solitary handedly restored my religion in the organization and she or he deserves congratulations for that work that she does.